Buying PureVibe for the first time and don’t know which size is right for you? No worries at all! We offer 2 ways to make it easy for you to choose your size. International Size Guide – if you are not sure how to choose the size, you can measure your body shape as the first step to choose the size, and refer to the following international size guide to find the corresponding size. Product size measurement – since the international sizes are general information, in order to help you pick the perfect size more accurately, it is recommended to refer to the product size measurement on the product page for the second step. You can expand the info bar below to learn about the 2 size measurements. If you need more assistance for choosing the right size, you could contact us by providing your body measurement.

In case you don’t know your body shape information, in order to choose the size more accurately, follow the method below to measure it! By then you may check the international size guide to choose the right size.

First, you could use the size guide below to find the right size for you, we provide 4 types of international sizes for your convenience. Note: This table provides general size information, which is only for reference, and may vary due to styles. It is recommended to match the product measurement or contact us.

Lay an old garment of yours that fits your body properly and then compare the figures to the measurements of each product to find a size that cuts most closely to the item in your hand. The value the product measurement is the actual size, please refer to the following figure for the measurement method.

Everyone’s body shape and wearing habits will be different, and the material, version and fit of the clothes will be different too. For example, 2 people with the same bust size and different shoulder widths will fit different sizes. It is recommended that you refer to the product measurement in the size guide description on each product page as a basis for selection. If you still feel confused with the sizing, please contact us for more information and assistance.

PureVibe accepts payment in Ringgit Malaysia (RM/MYR) only. Our payment gateway is supported with choices of Online Banking, Card Payment, E-wallet and Cash on Delivery (COD). To ensure that your transaction is safe and secure, we only accept payments through the Razorpay portal at the moment, any other forms of payment will not be entertained. ONLINE PAYMENT 1）CREDIT/DEBIT CARD We do accepr payments via Visa or MasterCard. Kindly tick the corressponding payment option during your check out. 2）ONLINE BANKING Interbank payments via all major local banks which affiliated with MEPS are available for customers who are residing in Malaysia. 3）E-WALLET Payment via all major e-wallet service such as TnG, Boost, Grabpay, and so on. OFFLINE PAYMENT 1）CASH ON DELIVERY (COD) With COD, you may place a single order up to RM150 and only make cash payment upon the delivery of your parcel. COD is currently available for certain locations in West Malaysia. Unfortunately, we do not provide COD to East Malaysia at the moment. Do note that order will be cancelled if found. Please be informed that customers will not be able to use COD if there are refusal to accept parcels for more than twice. This payment option will then be suspended.

No. Payment method could not change from offline to online. Once you have placed an order successfully, the payment method strictly not allow changing anymore.

No worries ! You could pay again within 10 minutes, later than that order will be cancelled automatically. There may be several reasons why your payment was unsuccessful, such as your connection may have dropped during checkout or your card may have been rejected. If you’re still having trouble making payment after multiple attempts, we’re here to help! Please take a screenshot of the error page and drop us a message.

1. Please place an order again if payment is declined, because we cannot restore the original order. 2. To ensure that your order is not rejected upon submission, you may perform payment verification such as check and confirm that the credit card details you entered are correct, or contact your card issuing bank to check the reason of declining your payment.

If the payment is not made within the stipulated time, the order will be automatically cancelled. Once it had been cancelled, you will need to place a new order again.

For card payments/online banking/e-wallet, payment verification is instant. While for ATM transfer/bank-to-bank transfer, your local bank takes approximately 3 working days to complete the funds transfer. Therefore, please allow us the next working days for payment verification. Please note that weekends and public holidays are not our working days.

All successful order transactions will receive an order confirmation email after placing the order. You may check them at member center or email. Alternatively, you can contact us to review your order.

Prices include sale and service tax, however it does not include custom duty/import fee.

We deliver all orders via courier partners to standard addresses. Shipping rates and time frame are as below: *Please be informed that courier companies are currently experiencing a surge in parcel volume, which causes a slight delay in deliveries. We are only able to deliver to one address in a single order. To deliver to multiple addresses, we recommend placing a separate order for each address. Kindly note that combination of orders into one shipment is not possible. Please do check the status of your order via the online tracker once you have received the tracking information of your parcel. Do allow at least 12 hours for the tracking number to be processed and reflected on the tracking system. Upon delivery, you may be requested a signature/photo by courier service personnel to validate the delivery of the parcel. You may inspect the packaging of the parcel and ensure that the seal is not damaged or opened before you sign. In circumstances where the seal is found broken, you may take a photo of packaging and refuse the delivery, later please contact us and we will do our best to assist you. Due to the impact of the epidemic, mostly condo/flat/office building or any locations with security/reception counters will not allow courier service personnel to enter. Hence, customer must be aware of the delivery restriction of your area as parcel could be delivered at security/reception counter. If in the event that your parcel is not received but the delivery status is updated as delivered and signed, please report to us within 14 days from the date of the “Successful Delivery”. Otherwise, we are unable to accommodate any claim made thereafter.

When your order is ready to ship, you will receive a shipping notification via email and member center. You can then check the delivery status via online tracker. Please note that the estimated date is not actual delivery date. The actual date is subject to the arrangement of the courier company.

Once your order has been shipped, we are not able to make any changes. You may contact respective courier company to assist you. If your order has not been shipped yet, we could assist to change the shipping address for you. Please contact us as soon as you realize it, as we will check whether we able to update it before shipping.

We are sorry your parcel has been delayed. While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel via online tracker. However, please contact us if you found there is no update on delivery for 3 days and above.

Depending on the courier company, your delivery may be rescheduled to the next 1-3 working days. You may also contact the courier company to arrange a redelivery by providing them your tracking number. Take note: we are unable to arrange redelivery once the parcel has been returned to us. Kindly check on the delivery status via the online tracker once you have received the tracking information of your parcel. If you have any trouble receiving your order, please reach out to us and we will do our best to help get your order to you!

Unfortunately, we are not able to specific the delivery date or time. The delivery will be fully arranged by courier company. You could contact courier company if you wish to expedite the delivery.

Sorry! We do not provide urgent delivery, although you are willing to pay more. It will take at least 4-6 working days for us to process and deliver your order. To avoid disappointment, we strongly recommend that you place your order with us at least one week in advance.

We do not provide self collect all the time because warehouse company is private organization, at the same time to protect the interests of warehouse team and customer. All orders will be delivered by courier company, even the COD payment parcel. This is in case there is any issue with the parcel, we will have solid evidence to hold the courier company responsible. Besides, we are working with various courier partners to ensure your parcels arrive on time. Therefore, we are unable to assign your preferred courier company to your order.

Currently, our delivery method does not provide delivery to P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS. To ensure your parcel is delivered on time, please enter a full and complete home or business address.

Yes, you can, as long as you have provided the correct recipient details. Hence we will process your order according to the receiver’s detail. Unfortunately, we use standard packaging for all orders, so we do not offer any special gift wrapping or wishes card.

REFUND METHODS: For customers with a Malaysia bank account, we offer a cash refund via bank transfer within 7 working days after the QC is completed. For customers from Singapore, we provide a refund through Promo Code within 7 working days after the QC is completed. *We do not offer exchange services online. RETURN & REFUND PROCESS: For defective or wrong item(s), please contact our customer service team directly. For general returns and refunds, please follow the steps below: LOG IN >> MY ORDERS >> Click "APPLY FOR RETURN" on the order >> Select your items >> Ship back items following email/member account (my message) instructions >> PureVibe will inspect the conditions within 7 working days of receiving your parcel >> PureVibe will email you the QC results >> Refund processed in 7 days post QC completion. PRODUCT CONDITIONS: All items must be in tip-top shape—unworn, unwashed, unaltered, and with all tags intact in original condition. Pack them nicely, we do not accept poor/no packaging, only original packaging. RETURNABLE ITEMS CRITERIA: Inspect items beforehand & apply for return or dispute within 7 days of parcel delivery (date by tracking number). One return and refund per order number. VOUCHERS & POINTS: Vouchers and points applied to returned orders will not be refunded, and no additional points will be credited for future purchases. If the remaining order, after a return, no longer meets the original order's promotion criteria (such as free shipping, discounts, vouchers, or free gifts based on a certain shopping basket size), the refund will be prorated. In such cases, kindly return the free gift along with your products. ONE RETURN PER ORDER: Each order is only allowed one time of return application, if you have multiple items in one order that you wish to return, make the application for them all in one go. SHIPPING & DELIVERY: Ship your return via a trackable courier & you are responsible for the return cost. Please choose a reliable courier service & ensure to deliver during working hours only. WALK-IN/E-HAILING/ COD: Sorry, we do not accept walk-ins at our office/retail store, or E-hailing for returns/refunds. No cash on delivery returns. All COD parcels go back to you. LOST/ DAMAGED IN TRANSIT: If a courier misplaces your return or if the parcel is damaged during transit, we'll help out, but we are unable to cover the claim or cost. DISCLAIMER: PureVibe reserves the right to reject certain return or refund requests based on our sole and final judgment. (But It rarely happens.)

Looking to try items at home? Unsure of your choice? Change your mind? No problem! For in-store purchases, enjoy a 7-day exchange policy. EXCHANGE ONLY, NO REFUND For offline purchases at our physical stores, we offer exchange services only, no refunds. Exchanges are allowed only at the original purchasing outlet. PRODUCT CONDITIONS: All items must be in tip-top shape—unworn, unwashed, unaltered, and with all tags intact in original condition. ONE GO ONLY: Each receipt is only allowed one time of the exchange process. If you have multiple items in one purchase that you wish to exchange, bring them all in one visit. WHAT CAN YOU EXCHANGE FOR? You can exchange for items of the same or higher original price, subject to the original purchasing store's availability. If the new item is pricier, just pay the difference. HOW WILL THE BILL BE CALCULATED? The billing total after the exchange follows the same promotion rules as your original purchase. If a promotion was used, exchanged items must qualify for the same promotion criteria. All pricing differences will be calculated in original prices, regardless of the promotion rules. NO ONLINE ORDER EXCHANGE IN STORE We cannot accept exchanges or returns for online purchases in-store, and vice versa.

I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO? We apologize that it did not work as we promised, and sincerely apologize for any inconvenience you have faced due to it! FOR ONLINE PURCHASE: Please drop us a message here or email us within 7 days from the date of delivery with the following info: Your Order Number (e.g 022XXXXXXXXXX) The product SKU code or name of the defective item Clear photo and video of the defective part Our Customer Care team will get back to you as soon as possible and assist you. FOR RETAIL PURCHASE: Please bring along the defective item and receipt to the purchased branch within 7 days of receipt date. Our staff will provide further assistance in-store. WHAT IS CONSIDERED AS DEFECTIVE? Some common defects include: Tears or holes Broken or missing buttons or zippers Inconsistent sizing within a product line Stains or discoloration that cannot be removed Misaligned or uneven seams *Variation of 1-3CM in measurements will not be counted as a defect. All returns are assessed on a case-by-case basis. We reserve all rights to exercise discretion in what constitutes a defect. If, upon stringent checks, we find that the item does not qualify as a defect, the customer would have to proceed with a return as per our return policy.

If you return ineligible items, you will receive a QC result notice indicating a failed result. Consequently, the return will be rejected, and the item will be sent back to you. Redelivery fees may be incurred and will be borne by you.

If you have received an incorrect refund amount or have not received any refund, please contact us immediately. This might due to we are unable to extract the banking records that's more than ONE month. We appreciate your understanding in this matter.